Shipping & Purchase Policy

Shipping
Items are shipped within 3-7 working days of receiving your order.

Shipping Rates
Time indicated is an estimation only, based on no. of days from day it is shipped

SINGAPORE 

Purchases $20 and above 
Ordinary Mail 
2-3 working days 
FREE
Registered Mail, tracked 
3-4 working days 
$3.00
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Purchases below $20
Ordinary Mail 
2-3 working days
$3.00
Registered Mail, tracked 
3-4 working days 
$6.00
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URGENT delivery ~ Any purchases up to 5kg
1-2 working days
$15.00


REST OF THE WORLD
Purchases up to $350
Air Mail Registered, tracked
5-14 working days
$16.00

Ordinary Air Mail
3-12 working days
$10.00

Purchase  Policy

For services
We understand that at times, unforeseen circumstances are unavoidable. However, once your appointment is confirmed, we ask that any cancellation or rescheduling be made no later than 24 hours prior to your appointment, via email (info@floatyourboattherapy), or regrettably you will be charged 50% of a session's fees. 

For products
We regret that we do not do refunds, but an exchange within 7 days of purchase (for local purchases) and 14 days of purchase (for overseas purchases) may be possible on a case-to-case basis, with the proof of purchase, if the product is intact, unopened, and in good working condition. Terms and Conditions apply.

Shipping Policy
We take great care in packing and shipping your products to avoid any damage in transit. However, we regret that we are unable to bear responsibiity if your item is found damaged upon receipt. If you wish to insure your products (separate charge) by the post office, this may be arranged. Please contact us info@floatyourboattherapy.com for more information. Terms and Conditions apply.